Frequently Asked Questions

Yes indeed, in all but a few specific cases. Your own personal account manager will work with you to ensure your event is tailor made to suit your requirements. We are aware that numbers and details are sometimes hard to pin down so you can make changes up to 6 weeks before your event dates.

We don't require your final numbers until 6 weeks before the event. At the booking stage book for the maximum number you think the group is likely to be - and we'll make changes along the way as you advise, so if your numbers change it's not a problem.

Once your deposit has been paid (deposit may vary depending on your programme) our events department will immediately start securing your itinerary. Now you get to relax as we coordinate the behind-the-scenes planning. We will stay in touch throughout and please do keep in touch regarding any changes.

The final balance for your event will normally be due 6 weeks before the event date (this may vary depending on your programme). The price of your event will be outlined in your invoice, and will be dependent on a certain group size. An increase or decrease in group size will often result in a price change.

Yes 100%. We are financially bonded (ABTA membership number W7797) so your booking is protected. We always advise our parties not to book with anybody who can't offer you complete financial protection.

Yes you get a deposit payment email and a balance payment email detailing exactly what you have paid against so it's all totally clear with no small print!

You'll see on the standard terms the cancellation policy - which as the industry goes is really flexible, however in a nutshell if you cancel within 6 weeks prior to your event you'll unfortunately lose your deposit, that also applies to individuals. Please note ALL cancellations must be received in writing directly to your account manager. However hopefully you'll know if you're not going to make it in plenty of time. We run a deposit guarantee programme which means in the unfortunate event you have to cancel as long as you cancel at least 6 full weeks in advance you don't lose your deposit - you can use it for up to 12 months from the original event date, but as this is an unusually client focused commitment conditions do apply - ask your account manager on booking.

Outside of 6 weeks no problem we just amend all bookings accordingly, please note changes in numbers may affect prices. Beyond this time availability might be an issue depending on the type of activity or venue you have chosen. We will always work with you to resolve these issues wherever possible and add extra numbers. However after 6 weeks we cannot reduce the number of delegates.

In some instances yes, in others no. It depends on the scale of change and also what you've booked. In many cases costs are calculated according to group size in which case if numbers decrease the price will increase proportionally.

No problems at all. We'll just need to know what considerations should be taken so we can build the itinerary accordingly. We pride ourselves on our customer service and will be happy to create bespoke packages tailored to suit your needs.

All our overnight accommodation is based on single occupancy rooms. Depending on the nature of your full event day delegate rates might apply (this is more commonly if you are using meeting room facilities. We will source ‘standard hotel rooms as our basic accommodation, in most instances these rooms will have WiFi capabilities, TV, ensuite bathroom, tea & coffee facilities and will include a cooked buffet style breakfast. Please note, this may vary depending on your chosen destination.

Only by prior arrangement. Activity transfers are not included in UK programmes unless requested however they are usually included in international programmes. Airport transfers are recommended for all international bookings but only included at the client's request.

If you're going abroad - yes definitely. If you have your own insurance policy check that it covers you for everything that you're doing. If you're staying in the UK we would also always recommend it.

Yes certainly, think of it as a normal international trip. Get yourself insured and pay particular attention to international guidelines. As you know things can be done very differently abroad, even in EU countries.

No. We recommend budget airlines for the best fares, if you book far enough in advance you'll get the best fares available.

With 20 years' experience we have built up a huge network of suppliers throughout the UK and Europe. These longstanding partnerships give us access to fantastic rates which we can pass on to you. We pair this with our incredible customer service. These are just two of the reasons why 96% of our clients say they would book with us again.

That one's easy, let COMPANY AWAY DAYS organise it for you, brief us now!